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customer support

 
We value your input and will work hard to resolve any issues you may experience with our wireless software. To help us, please provide as much information as possible regarding your mobile device and your particular situation. A representative will respond to your support request within a reasonable amount of time. Please note: Because diagnostic support and investigation requires time, we will do our best to resolve your situation as soon as possible. We may require further information from you and ongoing dialogue is generally handled via email. Thank you for your interest in our wireless software.
Selected your device below: Please note that all * fields are required.
 
Brand : Model :

Name or Alias :

* Email Address :

Desktop PC -- Microsoft Windows :
XP 2000 NT ME 98 98SE Dont Know

Mobile System Memory (Handheld PDAs -- if applicable) :

4mb 8mb 16mb 32mb 64mb 128mb Dont Know

Wireless Product Type :

Sportsbook Casino Horsebook Lottery Bingo  

Wireless Connectivity Type :

Phone Wi-Fi Bluetooth Wireless Modem (AirCard) USB/Serial Other Dont Know

Diagnosis : (Check all boxes that apply)

Cannot connect wirelessly
Cannot login to the wireless application/service
Wireless application/service stalls (stops functioning)

Wireless application/service quits without my input

Button or menu functionality does not respond to my requests

Cannot exit wireless application/service
Animations or sounds operating abnormally
Incorrect spelling / graphics
Wireless application/service won’t work on my device

Wagering functionality (or other) and/or game(s) do not work properly

Incorrect data or information appears on the wireless application/service
Other. (Please specify in the box below):

Other (500 character maximum)

Please specify any other incidents you have encounter in this box:

Severity Ranking :

High Medium Low

Comments (500 character maximum)

Please provide as much information as possible regarding your incident

If this form fails to work, simply contact us at the numbers and email addresses listed in the Contact Us page.