Below you will find a complete list of questions and scenarios you may come across while playing at our online casino. Be sure to read through Winward Casino FAQ's carefully as this will help you to enhance your Internet gambling experience at Winward Casino.
Winward Casino has the best Internet Casino games and the friendliest and experienced casino customer support service. With over 200 casino games your satisfaction is certain! The freedom to play Internet casino games via our Download or Instant Play versions make our online casino the most versatile casino on the Internet.
Choose to play our Download Casino and enjoy the most stable Internet gambling platforms. Our download casino features immediate access to support via online chat through your casino screen, you will have the chance of playing multiple casino games with our unique game tab feature that let you switch casino games without needing to close them.
Created with VIP players in mind our download casino will give you different VIP Casino Game Rooms, a genuine feel of a Vegas casino with our realistic looking roulette and blackjack casino tables and what is best of all you will not have to leave the comfort of your home to enjoy the best online casino games ever created!
If you wish to play a web version, go ahead and access our Instant Play casino with stable, fast loading and incredible graphic quality games. From Craps and Roulette to Table Poker and Keno, our instant play Internet casino version will provide nothing but fun.
Go ahead try our online casino games, you will love them!
To register at Winward Casino there are two simple things you could do.
Download our casino software by clicking Here: Download casino
Follow these three simple installation steps:
Step one: Download the casino.
Step two: Click on "run" and let our installer guide you through the process.
Step Three: Register and start Playing!!
Go to http://www.winwardcasino.ag and click on Download Now Fill out the registration form and click on the Register Now button
Our casino registration system will be sending you an email to verify your email address click on the activation link and get ready to gamble away!
Out of our two registration processes we highly recommend downloading our casino software, due to the wider variety of online casino games and remember that you will be downloading one of the fastest loading online casino platforms on the Internet!
Sign up Now and play the most realistic "Vegas Like" Casino Games on the Internet.
Absolutely! We offer Free Casino Games through of our top of the line Download Casino. All you need to do is access our online casino via the Download version. Then open any of our amazing casino games and finally click on the FM option in your online casino account. You can also switch to real money and start winning by simply funding your casino account and clicking on the RM option.
Winward Casino will give you a free $15 sign up bonus just by Downloading our software. So go ahead, Sign Up now and gamble away on the best Internet casino games!
Winward Casino has over 200 Internet Casino Games ranging from Regular and Multi-hand Black Jack to Pull Tabs. You will have over 100 different types of casino slot and video slot machines; around 50 different types of Video Poker and Table Poker games, amazing Pull Tabs and you can never miss the traditional Keno games. Enjoy the real feel of a European Roulette table or play our Internet casino version of the most famous casino game Craps!
Check the best casino games on the Internet by downloading our software
In our download version your registration is immediate. The moment you submit your registration information our system will immediately take you to the casino account login option. All you need to do is enter your Log In name and password. Click on log in and start gambling away while connected to the Internet.
For our Instant play version, make sure you submit a valid email address on the registration form when signing up for Winward Casino. If the registration email did not arrive to your inbox, we recommend checking the bulk email folder. If your registration email did not arrive at all please contact our casino customer support for help. You can contact us via Live Help or calling our toll free number 1-800-274-7345. Also, you can get in touch with us via email to email@example.com. All our support agents are available 24/7 and are always willing to help you.
The most effective way is to register our emails as known addresses. Here is an outline on how to do this depending on your email account provider:
Note: If you see one of our emails in your Junk Mail folder, click on 'This is not Junk Mail' to avoid emails from the same source being sent to the Junk Mail folder in the future.
Sending the email automatically adds us into your "People I Know" list.
To ensure that our emails are delivered to your Gmail inbox, simply add us to your contacts list:
Our casino software is designed to save every single bit of information you have while playing our online casino games.
This means that if you get disconnected while gambling online, our casino software will save your last bet and it will simply start right where you left it! Amazing isn't it? Our Internet casino software is designed in a way that no matter if your computer freezes or you lose your Internet connection while gambling it will save everything for you. All you need to do is reopen the casino game and our software will start right where you left it. If in the event of having casino failures, and the casino game did not start where it was left, we will immediately refund the amount of your bet to your online casino account.
We have top of the line security servers with a 128-bit data encryption, which guarantees your privacy and security while playing at Winward Casino. Every Credit Card transaction you make via Internet to our Casino is encrypted in our servers by an SSL Technology (Secure Socket Layer), which is the most common security featured use on the Internet to safeguard Data.
Winward Casino takes pride on monitoring and keeping underage children from Internet Gambling, this is why you need to be 18 years or older to play at our online casino. Winward Casino implemented over the years an age verification tool where we can easily identify the age of a player to ensure that the casino player is of legal age to engage Internet casino transactions. Sometimes Winward Casino will request proof of ID to verify your age and make sure you gamble responsibly at our casino.
To ensure a pleasant Internet gambling experience Winward Casino recommends the following set up:
128KB or higher Cable or DSL Internet connection
1MB minimum Ram Memory
1024x768 screen resolution
Internet Explorer 6.0 or higher for our Instant Play version
FireFox 3.0 or higher for our Instant Play Version
Pentium 4 processor or higher for both our Download or Instant Play Casino versions
Mac G4 or higher processor for our Instant Play Casino
Make sure your computer is up to date with the latest Microsoft Windows updates
All Java and Adobe Flash players must be up to date to have our casino software run smoothly. Should you have any other questions regarding our recommended system requirements do not hesitate to contact our casino customer support
Funding your Winward Casino account is very easy.
In our Download Casino you need the following:
1)First click on Cashier and then click on Real Money Account
2)Secondly click on your favorite funding option and select the amount you want to fund and finally click on submit
3)Finally fill out the form and requested information and click on the submit button
Your Casino account has been funded! Now you are just one click away from enjoying the best Internet casino games on the web!
Funding your Casino account from our Instant play version is as simple as taking these steps:
1)Log in with your user ID and Password to your Winward Casino account at http://www.winwardcasino.ag
2)Then click on deposit on your player menu.
3)Select the amount you want to fund using your favorite deposit option.
4)Click on the submit button and fill out the form if needed.
5)Finally click on Deposit now!
As you can see funding has never been easier at Winward Casino!
To consistently make your playing experience here better, we are always looking for new ways to increase your possibilities to hit one of our big prizes and jackpots, so we decided to introduce an insurance program as a part of our site's promotions.
All those members that received a special coupon via email or have been contacted by one of our representatives, and invited to participate in this special promotion.
Every time we offer this insurance, you will be provided with a code. All you need to do is contact our support representatives stating that you want to participate with that promo code and you will be in; you will also need to claim the insurance back once you spent all your insured deposit.
It's really very simple! We will give you a percentage back, in cash, of your insured deposit.
So for example, if the offer is for 20% insurance, then if you deposited $200 and requested it be insured, you will be able to get $40 back once you have completely used the $200 deposit.
Please remember that this insurance is only applicable on one deposit and must be requested before you make another deposit after the insured transaction. If you make a new deposit before requesting the 20% cash back, the insurance will be automatically voided, and no exceptions will be made under ANY circumstances.
You have to request that your deposit be insured by mentioning the promo code to our Customer Support Staff. You will then need to contact them again as soon as your total balance is down to $0, in order to be credited with the cash back percentage of your insured deposit.
If you could not find an answer for Internet casino inquiries, feel free to contact our casino customer support for immediate assistance.
You can also email us at firstname.lastname@example.org or call us at any time, toll free to 1-800-274-7345 We are available 24/7 and more than glad to help you at anytime!